Support

Frequently asked question

You can use Librange on all modern smartphones and desktop devices! Compatible devices include Apple phones and tablets, Android devices, and desktop/laptop computers. Mobile reading devices with built-in browsers also work, like the Kindle readers.
If Librange is causing issues, we kindly ask you to contact one of our representatives. Please specify the issue, content category (book, music), and title of the product causing issues. Our technical staff will troubleshoot the problem and a Customer Service Representative will get back to you within 24-48 hours.
Please use our contact form to describe any issue or question you may have. One of our Customer Service Representatives will contact you within 24-48 hours.
Before reading books from our library, you have to download Adobe Digital Editions. Download here.
Access our site using any of the leading web browsers and mainstream devices: We support the latest versions of Safari, Google Chrome, Firefox, Opera, Internet Explorer 8 or greater when used on the following operating systems, Windows Phone, Windows, Mac OS, iOS, Android, or Linux.
Yes. Please use our contact form, let us know which book you are having trouble with, and which device you are trying to read it on. Our technical staff will get back to you as soon as possible after looking into the problem, usually 24 hours.
We'd be happy to. Use our contact form to let us know what issues you are having. Our support staff responds as soon as possible, usually within 24 hours.
After cancelling your membership, a confirmation email is sent to the email used when creating your account. You can update your email on file with a live representative or by sending a request through our contact form. Follow up with a support representative if you do not receive a cancellation confirmation to your email. You may have to check your spam/junk mail.
Please call toll-free at 1-877-563-8047 or send an email to support@librange.com to speak with a live representative.
Further charges should not accrue following a successful membership cancellation and reception of a confirmation email. If you are experiencing an issue, please communicate with a live representative at 1-877-563-8047 so we can find a resolution.
There should be no further charges after successfully cancelling your membership and receiving a confirmation email. If there is an error, please contact one of our representatives so we can fix the issue.
There are different statuses for refund eligibility:

- If you have experienced technical difficulties, been the victim of fraudulent activity, or an accidental billing mistake has arised, you qualify for a refund.
- If you have not received the experience you anticipated from our website, you might be eligible for a refund.

For additional assistance or to request a refund, call a live representative by calling toll-free 1-877-563-8047. For a more detailed description of our refund policy, please refer to our Terms of Service.

Refund Status:
We make every effort to process refunds within 24 hours. We will send an email confirmation to the email address that we have on file. We ask that you allow 3 to 7 business days for the credit or refund to show in your account. To learn more about our refund policy, call us toll-free at 1-877-563-8047.
The fully dynamic content we offer is compatible with all the leading devices. With any Android device, iOS device, or computer, you can read books, listen to music or audiobooks!
We are constantly adding content to our library. Check back again. If there is something in particular you would like to see added, please send us a request to requests@librange.com.

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